Returns & Exchanges
At Dalstrong, we stand behind the craftsmanship of our culinary tools with a 120-day full money-back guarantee. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges to ensure your kitchen remains equipped with only the best.
Initiate Your Request
Contact our world-class support team via email or our online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Carefully pack the item in its original Dalstrong packaging, including all sheaths, sharpening stones, and accessories to ensure a safe transit back to our facility.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; keep your tracking number for real-time updates.
Quality Inspection & Refund
Once our master bladesmiths inspect the returned item, we will process your full refund or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing